How do I access my digital membership card?
1) Open the email from PassPlay Account Services (noreply@passplay.io).
2) Download the PassPlay app on your phone.
3) Log in using your membership details.
For quick and easy access, add your digital CMoR membership card to your mobile wallet!
I didn’t receive an email from PassPlay. What should I do?
Check your spam or promotions folder! The subject line will read: “Connect Your Membership from the Children’s Museum of Richmond to the PassPlay App”. Emails are sent at 9 am the day following your membership purchase and will include your membership ID. Please reach out to membership@cmorva.org if you still haven’t received your email the following day.
How do I earn points?
Open your PassPlay app, tap the “Points” button and scroll down the list of current QR codes available from CMoR to earn points. When you’re ready to claim points, tap the “Scan QR Code” button and use your phone to take a photo and earn your points!
QUICK TIP: You can earn points just by checking in at our Downtown or Chesterfield locations!
After earning points, how do I redeem my rewards?
Once you’ve earned enough points to redeem rewards like a Carousel Ride, Guest Pass, or Seymour Sticker, bring your phone to a Guest Services associate at the front desk of our Downtown or Chesterfield locations. A Guest Services associate will assist with redeeming your reward in the app.
QUICK TIP: To see what’s available, tap the “Reward” button on the PassPlay app. You must redeem your rewards with a Guest Services team member.
Will there ever be other rewards?
Yes! We will continue to add new rewards throughout the year.
All of my points disappeared! What do I do?
Try logging out then logging back in. If you’re still having trouble, please contact membership@cmorva.org.
Can I get points for all of the times I attended with my membership this year but didn’t know about the PassPlay app?
We’re sorry, we can’t retroactively assign points to your membership. Our team will do our best to remind you to use the app and rewards program when visiting with us.
Do you offer physical membership cards?
We do not. If you decide to opt out of our PassPlay rewards program, you can delete the app from your phone after downloading the digital membership card to your Apple or Google wallet.
Do I need the PassPlay app to earn points and redeem rewards?
Yes, the only way to earn points and redeem rewards is through the PassPlay app. You must also have an active CMoR membership.
Are points automatically applied to my account at check-in?
No, members must scan the QR code located at the front desk to apply admission points to PassPlay.